Monday, September 14, 2009

Automatic Service Charges

I've been recently browsing through some discussions on automatic service charges while dining in resort restaurants and would have to agree with the mass. It is always so discouraging to dine in an establishment that takes away your right to reward the waitstaff with a cash tip according to their performance. Since I work in a resort (Cheyenne Mountain), I think it's extremely important to realize what your clientele is thinking and how can you improve on their comments. I was extremely happy to return back from my Florida assignment to find out that we are no longer placing an automatic tip on the checks, except for parties of 6 or more. This change will really allow the staff to change their mentality when servicing our customers and strive to enhance the guests experience. The new focus and direction of the restaurant has been to become more of an ala carte establishment while creating a buzz that we offer more than just Sunday Brunch or Friday Night Seafood Buffet. In these economic times, most guests are looking for savings and value while spending their hard earned money.

No comments: